How do I book?
Create a traveler account and verify your email. Open an experience, read its itinerary and cancellation terms, select a departure and enter your group size. Send a request. The provider must accept it. Where a platform service fee applies, pay that fee within the acceptance window. Only a Confirmed status is a confirmed platform reservation.
Who receives my tour payment?
The full tour price is paid directly to the host under the arrangement you agree with them. PickPackPic processes its own subscription, promotion and optional service-fee payments only. It does not hold or automatically transfer the full tour price to hosts. Confirm the provider's payment method and request a receipt.
How do hosts get published?
Register as a Guide or Company, verify your email, complete your host profile and upload a relevant verification document privately. An administrator reviews the profile. Create the itinerary, add actual photographs and future departures, then submit the tour for review. Changes to a published tour return it to review.
Host listing terms are disclosed during guide or travel-company registration and in the private host dashboard. Every host profile and tour requires approval before publication. Booking records remain available when a listing plan ends. Prices for excursions are set separately by each host.
Where are my messages and receipts?
Your dashboard contains bookings, private conversations, notifications, stories, saved experiences and platform payment records. Manage or cancel an online subscription through the billing portal.
I have not received my verification email
Check spam and the address you entered. Use Account settings to request a new email. Contact support when the problem continues. For site owners: configure SMTP and the scheduled delivery job; a queued email is not the same as a delivered email.
A city is missing
Use the Contact page and tell the team the city and country or territory. Administrators can add a destination or import the larger worldwide directory.