Know which payment you are discussing
There are two different relationships: your tour-price payment to the host and your platform payment to PickPackPic. The platform does not automatically receive or refund a payment made directly to a guide or company.
Booking requests and acceptance holds
You can cancel a pending request through your dashboard. Host acceptance without a platform service fee confirms the reservation. When a fee applies, acceptance holds capacity for up to 12 hours or until departure, whichever comes first. Unpaid holds expire. Do not attend based only on a Requested or Accepted status.
Before cancelling a confirmed booking
Read the notice period saved with the booking. The system records the departure, price, duration, meeting point and cancellation-hours snapshot when the request is created. Discuss changes with the provider in writing. Cancelling in the platform does not automatically recover money paid outside it.
Platform service-fee requests
When a provider cancels, or a traveler cancels within the saved notice period before departure, a paid platform service fee is queued for administrator refund review. An administrator submits an eligible refund to the processor. The record becomes completed after verified processor confirmation. A request is not proof that funds have reached your account.
A fee payment received after the reservation can no longer be confirmed is also queued for refund review rather than silently restoring a booking. Contact support with the booking reference when circumstances require individual review.
Subscriptions
Cancel an online subscription using the billing portal. Where the processor records cancellation at period end, paid access continues to that recorded end. Past-due, disputed or refunded payments can affect entitlement. Manual payments cover the recorded calendar month and do not automatically renew. Contact support for billing errors or a refund request; non-waivable rights under applicable law still apply.
Sponsored listings
Sponsored visibility is a separate platform purchase. The checkout displays its price and duration. Paid promotion does not guarantee bookings. Contact support when a publication problem prevents the agreed placement or a billing error occurs. The operator must apply its reviewed policy and applicable rights to the specific case.
Timing and evidence
Processor and bank processing times vary. Keep your receipt and describe the issue clearly. Never send full payment-card details, security codes or your account password to support.
Platform operator & contact
Operator details are being finalized.
Support: info@pickpackpic.com